Frequently Asked Questions
Everything you need to know about your Nova Clothing experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days.
How can I return an item?
You can return any unworn item with original tags within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Nova Clothing, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.